M42 Pro Service Management Platform 2026.1 Release Notes
M42 Pro Service Management Platform 2026.1 Release Notes
Executive Summary
M42 Pro Service Management Platform 2026.1 speeds up work with new AI capabilities. With the introduction of Classification Actions. This enables automatic AI-powered field suggestions for data cards, with custom prompts, and customizable configuration to your existing workflows. Administrators gain fine-grained control over classification behavior, including the ability to improve classification accuracy by enriching data card descriptions. Also, administrators can now localize any AI action titles and descriptions across multiple languages, and centrally manage AI configuration through the new AI administration component, AI Core.
The Agent UI receives substantial new functionality in this release, including bulk deletion of data cards in list and multi-template search views, single-value reference search, customizable dashboard layouts, support for the ipAddress handler, and expanded support for metadata options such as hideButtonSearch. A new security feature allows administrators to define permitted file types for upload, validating the actual file content to prevent harmful files from bypassing extension-based filters in both the Agent UI and the Classic UI.
This release includes broad performance improvements accumulated across 2025.3.x release series, covering date formatting in expressions, user permission caching, reference search caching, database query optimization for data card queries, and end-user portal search operations. AI provider configuration is further enhanced with a configurable request timeout setting and updated AI provider display terminology.
An extensive set of bug fixes addresses stability and correctness across the platform, including safeguards for concurrent data card editing, email attachment handling, reference dropdown behavior, localization in the Agent UI, calendar view accuracy, and a range of Agent UI–Classic UI parity improvements. Administrators are encouraged to review the Important Information section for notes on cumulative release packaging.
Important Information
Info
Releases are cumulative. The latest release includes the content of all previous releases in the same major version. Release 2026.1.0 includes the content of all accumulated 2025.3.x releases.
Info
Non-GA minor releases (e.g. 2025.3.0-3, 2025.3.0-4) are available on request through the service desk.
Summary of 2026.1 Releases
| Release | Summary |
|---|---|
| 2026.1.0 | Major release. Introduces AI Classification Actions, AI workflow node support, file type validation, Agent UI bulk operations (delete), dashboard customization, single-value reference search, and a comprehensive set of performance improvements and bug fixes accumulated from the 2025.3.x series. |
| 2026.1.0.1 | Service release including bug fixes |
| 2026.1.1 | Minor release. Introduces manual SLA deadline calculation and manual expression triggering buttons in Agent UI, configurable Quick Action button, and server-side bookmark data caching, and a technical preview of multi-editing in Agent UI. Includes targeted bug fixes addressing worklog posting behavior, cross-user WebSocket comment state, email attribute performance, reference handling, and Agent UI visual stability. |
| 2026.1.1.1 | Service release fixing CP-6869: Workflow Create datacard node creates a loop when "Full save datacard" is enabled on backreference. |
| 2026.1.1.2 | Service release fixing CP-11145: AgentUI reference dropdown returning incomplete values for multivalue reference attributes combined with an EQL filter. Also includes a Self-Service reference field selection fix — see Self-Service release notes for details. |
| AI Component 4.3.0 |
Note! This release note is only about a service release of our AI Component powering the Similarities & Classification features in Classic UI; it is not related to our Generative AI powered features or AI Core component that powers the latest Agentic AI features. Service release fixing: CP-10961 Similarities & Classification (Virtual Coach) - If template name contains capital letter, health check API returns false |
Features
| ID | Item | Release Notes | Released in Version |
|---|---|---|---|
| 537296 | Classification Actions | Introduced AI-powered classification actions that automatically suggest field values for data cards. Behavior is fully configurable: administrators can enable the feature via a dedicated feature flag (ai. |
2026.1.0 |
| 555624 | Classification actions workflow support | Classification actions can now be triggered automatically through AI workflow nodes, enabling rule-based categorization of data cards at scale. Fields populated by AI display an "AI" badge visible to all users with attribute access; the badge includes an informative tooltip confirming that values can be edited manually, and is automatically removed when a user updates the value. | 2026.1.0 |
| 551314 | Classification based on descriptions | Administrators can now configure an optional description attribute for classification actions, enabling more accurate AI-powered classification by combining data card names with rich textual descriptions. The AI uses both fields when available and falls back to names when descriptions are not present. Only single-value String or Text attributes with Default or Expression handlers are selectable as the description attribute. | 2026.1.0 |
| 529750 | Localization of AI configurations | Administrators can now translate AI action titles and descriptions into multiple languages, enabling users to see AI actions in their preferred language. Translations are managed through a dedicated localization table in the AI configuration section. | 2026.1.0 |
| 531235 | File type validation for user-added files | Administrators can now control which file types are permitted for upload to the platform, improving security and data integrity. This beta feature validates actual file content for attachments uploaded through the file upload handler and email editor in both Agent UI and Classic UI, preventing potentially harmful files from entering the system even when renamed with permitted extensions. | 2026.1.0 |
| 529721 | Reference search for multi-template results |
Added support for reference search on single-value attributes in the Agent UI. Users can now search for, select, and replace a single reference value, supporting common workflows such as assigning an agent or selecting a customer.
Added support for reference search results spanning multiple templates, enabling broader and more comprehensive data card lookups across the platform.
Includes only visible data cards by default. The |
2026.1.0 |
| 546222 | IPAddress handler support for Agent UI | Added support for IPAddressHandler in the Agent UI, enabling reservation of free IP addresses directly from the UI. The handler is now presented as a dropdown selection, consistent with Classic UI behavior, and respects user permissions. The globalMode metadata option is supported, while hasPingButton and hasAddButton are no longer supported, and their related functionality is not shown in the Agent UI. |
2026.1.0 |
| SUMA-53670 | Adjusting dashboard structure in Agent UI | Agent UI dashboards are now fully customizable. Users can add and remove cells and adjust cell sizes by dragging, enabling personalized dashboard layouts to fit individual workflows. | 2025.3.1 |
| SUMA-56607 | GraphAPI handler for email display (Beta) | Emails received over a GraphAPI connection can now be viewed in a new dedicated email viewer in the Agent UI. This feature is currently in beta. | 2025.3.1 |
| SUMA-59206 | Comment support for generative AI context attributes | Comments and worklog entries from Comment and Worklog handlers can now be added as AI context attributes. Entries are passed to AI providers with sender name, date, and message content, enabling richer and more contextually accurate AI responses. | 2025.3.1 |
| SUMA-60470 | Configurable timeout for Writing Assistant | Added a configurable timeout setting (ai.request.timeout.seconds) that allows administrators to define custom timeout durations for AI action requests, preventing interruptions during longer AI responses. |
2025.3.1 |
| 546149 | Agent UI: Deleting data cards in list view | Added support for deleting multiple data cards at once in list views and multi-template search views in the Agent UI. Users can select one or more data cards, confirm the deletion, and remove them efficiently, subject to their permissions. | 2025.3.3 |
| 529742 | CP-10813: Support for hideButtonSearch in Agent UI | Added support for the hideButtonSearch metadata option for reference attributes in the Agent UI. When enabled, the reference search dropdown is hidden and only the selected value or values are displayed. Existing values remain visible when the user has the appropriate permissions. |
2025.3.3 |
Improvements
| ID | Item | Release Notes | Released in Version |
|---|---|---|---|
| 547710 | Performance: Improved performance of reference search sorting | Improved the performance of reference search result sorting, reducing response times when retrieving or filtering reference data. | 2026.1.0 |
| SUMA-60201 | Warning for workflow nodes without parent connection | Publishing a workflow that contains nodes with missing parent connections now succeeds but displays a warning message, alerting administrators to potential configuration issues without blocking publication. | 2025.3.0-3 |
| SUMA-58674 | Limit and validate AI action user title length | The maximum character length for user-defined AI action and Writing Assistant titles has been set to 35 characters to ensure consistent display across the UI. | 2025.3.1 |
| SUMA-59409 | Improved listener error logging | Listener details are now included in log output when a listener execution fails, making it easier to diagnose and resolve listener-related issues. | 2025.3.1 |
| SUMA-50536 | Performance: Improved EUP cache performance | Improved the performance of end-user portal cache updates when a change occurs on the second or later element in the EUP path, reducing update latency in complex portal hierarchies. | 2025.3.1 |
| 547692 | Performance: Optimized reference data queries | Removed unnecessary conditions from reference data queries, improving database index usage and overall data card query performance. | 2025.3.3 |
| 530932 | Performance: Optimized date formatting in expressions | Improved the performance of date formatting in expressions, significantly reducing execution time when processing date-related logic at scale. | 2025.3.3 |
| 529815 | Performance: Improved reference search caching for worklog handler | Improved reference search caching for worklog handler operations, reducing redundant lookups and improving search response times. | 2025.3.3 |
| 530498 | Performance: Caching permissions per user | Improved the performance of the authorization layer by implementing a user permissions cache, reducing overhead for permission checks across sessions. | 2025.3.3 |
| 530921 | CP-7304: Performance: Improved EUP-related reference search in dropdowns | Improved the performance of EUP-related reference searches in dropdowns by correcting search paging, result limit handling, and total result count reporting, while eliminating duplicate search requests. | 2025.3.3 |
| 530636 | Updated M42 Intelligence terminology | Updated AI provider display names to reflect current branding. "Matrix42 GenAI" is now labeled "M42 GenAI (legacy)" and "M42 GenAI with RAG (BETA)" is now labeled "M42 GenAI with Knowledge Discovery (default)." | 2025.3.3 |
| 531067 | Improved mail transport diagnostics | Enhanced SMTP connection pool logging with operation correlation IDs, timing metrics, and periodic health status reporting, making it easier to diagnose and troubleshoot mail delivery issues. | 2025.3.3 |
Bug Fixes
| ID | Item | Release Notes | Released in Version |
|---|---|---|---|
| 530177 | CP-10479: Calendar month view does not show certain change requests | Fixed an issue where change requests with boundary dates were not always displayed on the correct days in the month view. Events are now mapped correctly from date and time values in both Classic UI and Agent UI. | 2026.1.0 |
| 549878 | CP-10842: View conditions not displayed correctly in Agent UI | Fixed an issue where view conditions were not displayed correctly after switching between Classic UI and Agent UI. The right operand is now always shown when set, and switching between UIs no longer breaks existing list conditions. | 2026.1.0 |
| 550011 | CP-9283: Rich text editor popup tools displayed in wrong window | Fixed an issue where rich text editor toolbar tools appeared in the background main window instead of the active pop-out window. | 2026.1.0 |
| 546870 | CP-10793: Replying to an email adds "(no value)" as recipient | Fixed an issue where empty attribute values in email templates were rendered as "(no value)" and could prevent replies from being sent. Empty or invalid values are now excluded from To, CC, and BCC fields automatically. | 2026.1.0 |
| 546883 | CP-10800: Graph labels and legends not fully localized when switching to graph view | Fixed an issue where graph labels and legends were partially displayed in English when the UI language was set to another language. Graph axes and legends are now fully localized in the selected language. | 2026.1.0 |
| 546998 | CP-10805: Email processing tasks becoming stuck due to authentication failures | Fixed an issue where email processing tasks could become stuck indefinitely following authentication service failures. Tasks now handle rate limiting and timeout conditions gracefully, include configurable retry limits, and complete without blocking the system during temporary authentication issues. | 2026.1.0 |
| 547346 | CP-10810: Performance issues caused by large number of rich text attributes | Fixed an issue where rich text editors in the Classic UI could fail to load when switching to edit mode. Improved loading and typing performance in the Agent UI for pages containing multiple rich text editors by implementing batch loading, reducing resource consumption and improving overall responsiveness. | 2026.1.0 |
| 547359 | CP-10812: Removed attachment is sent if sending is done fast enough | Fixed an issue where removed email attachments could still be sent if the message was dispatched immediately after removal. Removed attachments are now fully cleared from the message before sending. | 2026.1.0 |
| 552142 | CP-10875: Data card worklog and comments disappearing in Agent UI | Fixed an issue where saving a data card caused comments to disappear during the data transformation process. | 2026.1.0 |
| 551430 | User level changes not applied until re-login | Fixed an issue where changes to a user's access level were not applied until the user logged out and back in. User level changes now take effect immediately without requiring a re-login. | 2026.1.0 |
| 551120 | Incorrect date format parsing causes error when "Show empty time periods" is enabled | Fixed an issue where enabling "Show empty time periods" on graphs with certain date formats caused a parsing error and prevented graphs from rendering correctly. | 2026.1.0 |
| 551225 | Mobile Agent UI: "Create new" button hidden by navigation menu | Fixed a mobile layout issue where the "Create new" and "New Ticket" buttons were obscured by the navigation menu. Both buttons are now always accessible on mobile devices. | 2026.1.0 |
| 551275 | Agent UI: Mail previews not truncated in data card view | Fixed an issue where email previews and their attachments were not properly truncated in Agent UI data card view and edit modes. | 2026.1.0 |
| 551277 | Agent UI: Mail recipient field search flickers when adding recipients | Fixed a dropdown instability in the Agent UI that caused the recipient search field to flicker when adding multiple recipients. | 2026.1.0 |
| 551282 | Agent UI: View names and authors cut off in Public View | Fixed a layout issue where names and authors in the Public View panel were unnecessarily truncated with a scrollbar even when space was available. These fields now use the full available width. | 2026.1.0 |
| SUMA-60185 | CP-10532: Data cards not saved when multi-value attribute contains duplicate values | Fixed an issue that prevented data cards from being saved when the same value was entered more than once in a multi-value attribute. | 2025.3.0-3 |
| SUMA-60246 | CP-10537: External reference cannot be cleared and saved in Classic UI | Fixed an issue where clearing an external reference value and saving the data card did not persist the removal in the Classic UI. | 2025.3.0-3 |
| SUMA-60464 | CP-10595: Email becomes invisible when sent from data card editor | Fixed an issue where emails sent from within the data card editor were not visible after sending. | 2025.3.0-4 |
| SUMA-56692 | CP-10301: Agent UI global search template selection causing authorization error | Fixed an issue where selecting a template in global search that the current user no longer has access to caused an unauthorized operation error. Templates the user cannot access are now handled gracefully. | 2025.3.1 |
| SUMA-56773 | CP-10189: Deleted users not released from dedicated licenses | Fixed an issue where deleted users remained assigned to dedicated licenses. Newly deleted users now correctly release their dedicated licenses, and administrators see a clear error message on the license management page if a missing user is still assigned. | 2025.3.1 |
| SUMA-57016 | CP-10338: Emails not preserved after ticket transformation in Agent UI | Fixed an issue where email attributes were not carried over correctly after transforming a ticket in the Agent UI. Email data is now preserved following transformation. | 2025.3.1 |
| SUMA-59372 | CP-9927: Data disappears when sorting in multi-template list view | Fixed an issue in the Agent UI where data cards would disappear from view when sorting a multi-template list. | 2025.3.1 |
| SUMA-60132 | CP-9271: Error when quickly pasting a value into a reference dropdown | Fixed an issue where pasting a value into a reference dropdown attribute too quickly caused an error. | 2025.3.1 |
| SUMA-60185 | CP-10532: Multi-value and decimal attributes not consistently saved | Fixed an issue where multi-value and decimal attribute values were not consistently saved or removed when editing data cards. | 2025.3.1 |
| SUMA-60334 | CP-10536: AI Action context attribute search only matches the first word | Fixed an issue where the context attribute search in AI Actions only matched on the first word of the search term. Attributes can now be found by any word with a minimum of two characters. | 2025.3.1 |
| SUMA-60347 | CP-10540: Reference dropdown options not loaded on first open in Agent UI | Fixed an issue in the Agent UI where hierarchical reference dropdown options were not loaded correctly on the first opening of the dropdown. | 2025.3.1 |
| SUMA-60411 | CP-10564: Button text not displayed correctly in Agent UI | Fixed a display issue where button text was not rendered correctly in the Agent UI. | 2025.3.1 |
| SUMA-60881 | CP-10542: Chat report graphs appear empty in Classic UI | Fixed an issue where chat report graphs were not rendered and appeared empty in the Classic UI. | 2025.3.1 |
| SUMA-59387 | Concurrent WebAPI import stability | Fixed an issue where concurrent WebAPI imports could produce errors when evaluating reference paths in expressions. Concurrent imports now complete reliably without warnings. | 2025.3.1 |
| SUMA-58348 | CP-10430: Agent UI: Attachment disappears when creating new card from card edit view via transform | Fixed an issue where attachments were not retained when creating a new card from the card edit view using the Transform action. Previously, the attachment added to the original card was lost after the transformation process in both: parent and child issues. | 2025.3.2 |
| 530090 | CP-8529: Approvals sent to wrong external ESS tenant | Fixed an issue where approval status updates were sent to an incorrect external ESS tenant, not respecting the Visual Workflow Automation configuration. Approval nodes now correctly use the configured ESS URL and authentication token. | 2025.3.3 |
| 530126 | CP-10067: Agent UI: String attribute field does not expand to show full text | Fixed an issue where simple string fields in the Agent UI did not automatically expand to display their full content. Fields now resize to show longer values without requiring manual adjustment. | 2025.3.3 |
| 530142 | CP-10196: Agent UI: Search filter does not work with external comments | Fixed an issue where search filter functionality did not work correctly for data cards with external comments in Agent UI list views. | 2025.3.3 |
| 530164 | CP-10451: Agent UI: View conditions lost after page refresh | Fixed an issue where view conditions were lost after refreshing a page that runs a report across multiple templates in the same query. View conditions are now preserved correctly across page refreshes. | 2025.3.3 |
| 530201 | CP-10513: Agent UI: List view pagination controls not localized | Fixed an issue where pagination controls in Agent UI list views were displayed in English regardless of the selected UI language. | 2025.3.3 |
| 530213 | CP-10515: Agent UI: List view cell tooltips not working on hover | Fixed an issue where hovering over description or detail cells in list views did not display the expected tooltip. Tooltips are now displayed correctly. | 2025.3.3 |
| 530226 | CP-10523: Agent UI: Finnish translation errors | Fixed incorrect Finnish translations for the "empty" and "not empty" filter condition labels, and corrected a mistranslation of "column" in the Agent UI. | 2025.3.3 |
| 530239 | CP-10529: Agent UI: Attribute filter incorrectly affects list condition dropdowns | Fixed an issue where applying an attribute filter unintentionally affected the available options in list condition dropdowns. | 2025.3.3 |
| 530253 | CP-10588: Email addresses with uncommon suffixes rejected by mail templates | Fixed an issue where email addresses with certain suffix formats (such as .s or .sec) were incorrectly rejected by email templates. These addresses are now accepted. |
2025.3.3 |
| 530259 | CP-10651: Agent UI: Transform buttons unavailable after data card creation | Fixed an issue where transform buttons were not available after creating a new data card in the Agent UI until the page was manually refreshed. | 2025.3.3 |
| 530261 | CP-10646: Agent UI: Removing one email attachment removes all attachments | Fixed an issue where removing a single file attachment from an email template caused all attachments to be removed. Only the selected attachment is now removed. | 2025.3.3 |
| 530274 | CP-10676: Agent UI: Cannot search hidden cards across all templates | Fixed an issue where hidden data cards could not be found when searching across all templates in the list view. A "Select All Templates" option has been added to allow users to include all templates in a search regardless of individual visibility settings. | 2025.3.3 |
| 529607 | Agent UI: Timezone setting cannot be saved | Fixed an issue where the selected timezone could not be saved in Agent UI profile settings. The selected timezone is now correctly stored and displayed in both Classic UI and Agent UI. The list of available timezones has also been standardized across both interfaces to ensure consistent behavior. | 2025.3.3 |
| 530618 | CP-8768: Agent UI: EntityStateMail "Mail templates attribute" metadata not functional | Fixed an issue where the EntityStateMail "Mail templates attribute" metadata setting was not respected in the Agent UI. The setting now works as expected. | 2025.3.3 |
| 530804 | CP-8550: Attachment filenames corrupted when forwarding emails | Fixed an issue where certain attachment filenames became corrupted when forwarding emails. | 2025.3.3 |
| 541853 | CP-10747: Standalone special characters break edit mode | Fixed an issue where standalone < or > characters in field content caused edit mode to break. These characters are now handled correctly. |
2025.3.3 |
| 541866 | CP-10751: Agent UI: Template attributes duplicated in data card view | Fixed an issue where template attributes appeared more than once when creating a new data card from a template. Attributes are no longer duplicated for classes not assigned to a layout. | 2025.3.3 |
| 542158 | Multiple files uploadable to single-value file attributes | Fixed an issue where single-value file upload attributes allowed multiple files to be uploaded. These fields now prevent additional uploads when an attachment already exists, protecting existing files from being silently overwritten. | 2025.3.3 |
| 542435 | CP-10774: Back reference attribute target selection fails silently | Fixed an issue where selecting a target for a back reference attribute would fail without displaying any error message. The operation now completes reliably and surfaces an error if it cannot be completed. | 2025.3.3 |
| 545470 | AI Core connection errors in environments without AI Core | Added availability checks for AI Core to prevent errors from occurring in environments where AI Core is not configured. | 2025.3.3 |
| 545648 | CP-10777: Agent UI: Reference field hover tooltip not visible in edit mode | Fixed an issue where hover tooltips on single-value reference fields were not visible in Agent UI edit mode. | 2025.3.3 |
| 545661 | CP-10778: Agent UI: Filter button missing from single-value reference dropdown | Fixed an issue where the filter button was absent from single-value reference attribute dropdowns in the Agent UI. | 2025.3.3 |
| 545674 | CP-10779: Agent UI: Email sent despite insufficient permissions | Fixed an issue where emails could be sent in the Agent UI even when the user lacked the required data card update permission. Mail sending is now correctly restricted when the action would save the data card. | 2025.3.3 |
| 545687 | CP-10782: Agent UI: Ticket-to-ticket transform fails with reference table attributes | Fixed an issue where ticket-to-ticket transformations failed when the transform included attributes configured to show select values from a referred template. Transformations with reference tables now work correctly in the Agent UI. | 2025.3.3 |
| 531744 | CP-10732: Agent UI: Insert Link dialog buttons not visible in rich text editor | Fixed an issue where the Insert and Cancel buttons in the Insert Link dialog were not visible in rich text attributes. Links can now be added without relying on keyboard navigation. | 2025.3.3 |
| 531828 | CP-10730: Agent UI: Changing a reference value requires clearing the old value first | Fixed an issue where users had to manually clear an existing reference value before typing a new search term. Opening a reference dropdown now automatically selects the current value, allowing users to begin typing a replacement immediately. | 2025.3.3 |
| 532607 | CP-8638: Graph "Show empty time periods" not working correctly with multiple conditions | Fixed an issue where the continuous horizontal axis setting for graphs did not work correctly when multiple conditions were applied. Empty time periods are now displayed correctly across all condition combinations. | 2025.3.3 |
| 532992 | CP-10741: Agent UI: Data card updates could be unintentionally overwritten | Fixed an issue where changes made to a data card by one agent could be silently overwritten if another agent edited the same card without first refreshing the page. The latest saved data is now always reloaded before entering edit mode, preventing accidental overwrites during concurrent editing. | 2025.3.3 |
| 546209 | CP-10781: Agent UI: Email handler pop-up sidebar displays excessively long text | Fixed an issue where email preview text in the side panel of the embedded mail pop-up was not truncated. Improved layout and resize performance for the external mail window, with particular improvements in Firefox. | 2025.3.3 |
| 547294 | CP-10806: Agent UI: UI switch button visible when switching is disabled | Fixed an issue where the button to switch to the Classic UI remained visible even when the Agent UI was set as the default and UI switching was disabled. The switch button now correctly reflects the platform setting, preventing users from switching to the Classic UI without a way to return. | 2025.3.3 |
| 547307 | CP-10807: Certain admin actions incorrectly blocked by CSRF protection | Fixed an issue where certain administrative actions, such as generating a new data encryption key, were incorrectly flagged and blocked by CSRF protection. Administrative actions now execute successfully. | 2025.3.3 |
| 530956 | CP-8755: Agent UI: Large font size causes text overlap in rich text editor | Fixed an issue where setting a very large font size caused text to overlap in both Classic UI and Agent UI rich text editors. | 2025.3.3 |
| 550749 | AI provider test connection ignores configured timeout | Fixed an issue where the AI provider test connection used a fixed timeout instead of the configured ai.request.timeout.seconds setting. The test connection now respects the same timeout as regular AI action requests. |
2025.3.3 |
| 554292 | CP-10880: Classic UI: Only one attachment can be added to outgoing email | Fixed an issue in the Classic UI where only a single attachment could be added to an outgoing email in the EntityStateMail handler. Multiple attachments can now be uploaded as expected. | 2025.3.3.1 |
| 556242 | CP-10916: Adding a worklog while another user is editing causes an error | Fixed an issue where users could add worklogs or comments to a data card locked by another user, causing errors and lost entries. These actions are now correctly restricted when a card is locked by another user, unless explicitly permitted by attribute metadata configuration. | 2025.3.4 |
| 556303 | CP-10917: Slow data loading when switching to edit mode in Agent UI | Fixed a performance issue causing a significant delay when switching between view and edit modes in the Agent UI. Added support for data card update notifications and live updates in view mode. | 2025.3.4 |
| 556317 | CP-10918: Creating new data cards via transform not working as expected | Fixed an issue in the Agent UI where creating a linked data card via the "Create New" transform action did not display the newly created record or allow saving the source ticket. The new data card now appears immediately in the reference list, and the save button functions correctly without requiring users to cancel and re-enter edit mode. | 2025.3.4 |
| 556332 | CP-10919: Agent UI: Dropdown search not returning complete results | Fixed an issue where dropdown search functionality in the Agent UI did not return complete results. | 2025.3.4 |
| 556362 | CP-10920: Agent UI: Rapidly clicking a loading view causes disconnect | Fixed an issue where rapidly clicking a bookmark or view that takes time to load triggered multiple simultaneous loading requests and could result in a disconnect. Only the first click is now processed, improving stability and responsiveness. | 2025.3.4 |
| 556346 | CP-10921: Agent UI: Double-click causes unintended behavior in reference attribute dropdowns | Fixed an issue where double-clicking in reference attribute dropdown fields caused unintended behavior in the Agent UI. | 2025.3.4 |
| 561294 | Fix deadlock in authorizator | Fixed an issue that could cause the system to become unresponsive. | 2025.3.4 |
| 562519 | CP-10972: Agent UI: Transform back to original causes references to be lost | Fixed an issue where creating new data cards using the transformation functionality caused existing references between linked data cards to be removed. This could result in broken relationships, missing link information, and inconsistencies that affected dependent processes, automations, and ticket handling context. | 2025.3.4.1 |
Release notes 2026.1.0.1
Bug fixes
| ID | Item | Release Notes |
|---|---|---|
| 573493 | Characters dropping out from AI Action responses | Fixed silent content loss in AI streaming responses caused by SSE blocks being split across read buffer boundaries. |
| 573557 | CP-11046 Agent UI event trigger data card view bug | Datacard content change notifications are now correctly targeted to their respective datacards. |
Connector management and Self-service management release notes are published in their respective articles.
Release notes 2026.1.0.2
Bug fixes
| ID | Item | Release Notes |
|---|---|---|
| 556190 | IGA hotfix | ReadUserActivity no longer requires search filter with AD/LDAP data sources. |
Release notes 2026.1.0.3
Bug fixes
| ID | Item | Release Notes |
|---|---|---|
| 577978 | CP-11086 EQL NULL check error issue | Fixed an issue where a change in the condition building started causing issues in EQL queries. |
Release notes 2026.1.1
Features
| ID | Item | Release Notes |
|---|---|---|
| 530587 | Configurable Quick Action button | The Quick Action Button is a new feature available in Agent UI, that allows users to edit only a admin-defined set ot attributes at a time. Attributes shown in the quick action are restricted to a defined whitelist of supported handlers and attribute types. The feature is configured in the data card view of Agent UI, and it's configured per template. The first version enables admins to create one Quick Action per template. The Quick Actions cannot be yet localized. The feature has to be enabled with agent.ui.quick.action.enabled platform setting, which is set to false by default. |
| 573029 | Triggering SLA calculations manually | Manual SLA calculations triggering is now available in the Agent UI. |
| 572986 | Manual triggering of expressions | Manual expression triggering is now available in the Agent UI. |
| 563039 | Additional user controls for reference search | Reference search allows user to apply additional filtering per template |
| 563184 | CategoryDropdownReference handler support for Classification Actions | AI Classification now handles attributes that use the CategoryDropdown reference handler: classification options are scoped to the selected parent group (excluding entities without a parent when no parent is set), and as an edge case, classifying a child attribute automatically populates empty parent categories, while classifying a parent clears child values. |
| 551359 | Editing single-value string and text attributes in Agent UI list view | Added support for editing multiple data cards at once in list views, for single-value string and text fields. Note! This is a technical preview of the upcoming multi-edit feature, and needs to be enabled with agent.ui.multiedit.technical.preview setting (set it to true to enable)
|
| 546530 | Cache for bookmark data in Agent UI | Navigation nodes are now cached in-memory per user and language with configurable size and TTL, eliminating redundant database queries and improving performance. Cache automatically invalidates on bookmark changes, list view reordering, translation updates, and role assignment changes. |
| 561045 | Improved reference search performance for conditional attributes | Reference searches now run faster on attributes that use attribute conditions (the "Enable if" setting in the attribute editor). Users working with data cards that rely heavily on conditional attributes should notice quicker search response times. |
| 579841 | Rely only on translation cache in static-string conditions | Static string value searches in global and reference search are now faster. Case-insensitive matching also now works correctly for non-ASCII characters such as ä, ö, ü, and é in static string values. |
Bug fixes
| ID | Item | Release Notes |
|---|---|---|
| 581134 | CP-11105: Agent UI: Adding an entry to a worklog attribute requires two clicks to post | Fixed an issue where the comment posting button became unresponsive when clicked, requiring multiple clicks for posting — it now responds correctly and consistently. |
| 578821 | CP-11095: Add timeouts back to reference searches | Reference searches were missing their timeout configuration since the 2025.3.3 release. Timeouts have now been restored, preventing searches from running longer than intended. |
| 578291 | Agent UI: Drilling down in pie chart or global search result charts is not working correctly | Pie chart segments are now clickable and correctly drill down to the underlying records. Charts created from global search results also now filter drill-down results using the original search key, so the list view shows the expected records. |
| 574707 | Address book search crashes when input contains angle brackets | Previously, searching the Address Book in the mail module would fail if the search text contained angle brackets (< or >) — for example, when pasting a contact in the format Jan Kowalski <jan@company.com>. These characters are now automatically removed from the search input, and the search returns results as expected. All other search behavior is unchanged. |
| 573886 | CP-11043: Agent UI: EntitySearch not shown in tables or edit mode | EntitySearch attributes in the Agent UI can now be used in edit mode and can display references as a "Show selected values of referred template" table, matching the Classic UI. Previously, only view-only mode was supported, which limited the use of EntitySearch in conditional ("Enable if") logic and reference scenarios. |
| 573857 | CP-11026: Agent UI: Cannot create data card on template if AttributeCombiner is set as required | Previously, creating a new data card failed when it included a required attribute managed by AttributeCombinerHandler, because the required check ran before the value was generated. The required check is now skipped for AttributeCombiner attributes, since their value is populated automatically during save. Tip: If you need to guarantee a value in an AttributeCombiner field, mark its source attributes as required instead. |
| 571245 | CP-11005: Agent UI: Deleted reference data card shows in reference table | Reference tables in the Agent UI now correctly hide deleted data cards, matching the behavior of the Classic UI. |
| 571218 | CP-11002: Navigation tree scrolls up when clicking on navigation item | Improved Usability: Clicking a view in the navigation panel no longer scrolls the list unless the selected item is outside the visible area. Additionally, the active list view is now displayed in bold for clearer navigation. |
| 562824 | CP-10967: Agent UI: View autorefresh clears conditions | List View Auto-Refresh: Fixed an issue where auto-refresh would clear unsaved filter conditions in the settings panel. Work-in-progress condition sets are now preserved across refresh cycles until explicitly saved or discarded. |
| 561482 | CP-10954: Saving in Agent UI unusually slow | Performance Improvements: Implemented caching for attribute translations and optimized database access for non-static values, significantly reducing perceived save times for data cards in the Agent UI. |
| 561468 | CP-10948: Rich text editor is rendered on top of Writing Assistant if attribute uses Worklog handler | Writing assistance is now rendered on top of other elements in the data card. |
| 561455 | CP-10946: Agent UI: Email unreadable in dark mode | Improved Dark Mode Support: Emails with dark text are now automatically optimized for Dark Mode users, ensuring content is always easy to read without any manual adjustments. |
| 561442 | CP-10938: Agent UI: Resizing Comment-handler field not possible in compact mode | Attributes with a comment handler and rich text editor enabled can now be resized when displayed in compact mode. |
| 558677 | CP-10932: Agent UI: Self Service Views error | Fixed an issue causing an unnecessary error message during column resizing in Self Service and Archive lists. |
| 556717 | CP-10914: Agent UI: Search filter metadata issue | Dropdown filters now work correctly in nested and transformed data cards. |
| 556690 | CP-10906: Agent UI: View changes back to previous template when different template view is selected and applied | View Settings: Fixed an issue where applying view settings would revert to a previously selected template. When switching between views with different templates and clicking "Apply" in view settings, the application now correctly reflects the template of the currently active view instead of retaining the template from a previously visited view. |
| 556288 | Agent UI: Live updates in edit mode — new data only displayed when user manually reloads the ticket | Data cards in edit mode now sync with server-side changes in real-time. Attribute fields update to show externally updated data. User-modified field values are preserved, and notifications inform the user when updates have occurred. Live updates in view mode now also display more smoothly with enhanced performance. |
| 555394 | CP-10834: Agent UI: Indicator if the Comments section has any comments or not | Restored visual indicators to the Comments tab in Agent UI to improve visibility of comment activity and enhance agent-customer communication efficiency. |
| 551910 | CP-10862: View condition reference attributes needs Create permission — Agent UI | Conditions in View Settings for reference fields now respect the user's view permissions to Template/Folder. |
| 550936 | CP-10858: Agent UI: Day and Month swap places in view conditions | List conditions with datetime values now maintain the correct day/month format after page refresh. List condition filters now also persist correctly when navigating between different list views. |
| 550935 | CP-10849: HTML code appears after saving copied string — Agent UI | The Rich Text Editor now properly preserves HTML formatting when copying content from other areas of the application. |
| 550922 | CP-10835: Agent UI: Extra dropdown blocking view | Opening a second dropdown no longer closes the first one. |
| 550064 | CP-9294: Agent UI: Email sending form — BCC recipients displayed incorrectly and tooltip does not show email address | Email address chips are now responsive to window width. Chips now display email addresses rather than contact names. |
| 547320 | CP-10808: Agent UI: Calendar view week calculation runs into an error | Fixed a bug where navigating to week 53 in the calendar view caused a 500 error for years that have 53 ISO weeks (e.g. 2025, 2027–2031). The root cause was a strict week number validator in Java's date parser that rejected values above 52. The fix replaces string-based week parsing with direct ISO field arithmetic, which handles 53-week years correctly. |
| 546831 | CP-10784: Agent UI: Two speedometer views in Dashboard show inconsistent thickness | Fixed an issue where speedometer widgets displayed with inconsistent visual appearance when multiple instances were placed on the same dashboard. All speedometer widgets now render consistently regardless of their position or size on the dashboard. |
| 540251 | CP-7671: Exporting workflows fails | Folders used in workflow nodes can no longer be deleted. A clear error message now indicates which workflow, template, and node reference the folder. Workflow configurations with missing or empty target folders can now be exported successfully. |
| 540231 | CP-7656: Workflow email template is missing mail history attributes | Added missing email history attributes to the "workflow email" system template. Warning messages no longer appear and email content history is now correctly saved for workflow-related emails. |
| 539593 | CP-8660: Agent UI issues with EntityStateMail attributes pop-out windows when using Firefox | Email Pop-out Improvements for Firefox: Fixed several Firefox-specific issues affecting the email pop-out window. Messages now load as expected, the most recent message body is shown automatically, and selections in long message lists reliably open the chosen message. |
| 530840 | CP-5942: Assigning Licenses not possible under Permissions tab | Fixed an issue where assigning dedicated licenses would fail if no licenses were present at the License tree root. The assignment process now looks for free licenses in the user's folder before checking the root level, consistent with the approach for "All Products" licenses. This update impacts both bulk assignments on the Permissions tab and single-user assignments in Settings > Assign dedicated licenses. |
| 530573 | CP-10434: Checkboxes not working correctly in workflow Create data card nodes and Transforms | Checkbox Attribute Mapping in Workflow "Create Data Card" Node: When mapping a checkbox field from one card to another using the Create Data Card workflow node, the copied values were incorrect. This has been fixed — the mapped values are now accurately resolved against the target card's defined options, ensuring the correct selections carry over as expected. |
| 551857 | CP-10843: Message queue - daily Analytics failures | Fixed an issue where analytics failures were polluting logs every day. |
Release notes 2026.1.1.1
Bug fixes
| ID | Item | Release Notes |
|---|---|---|
| 581715 | CP: 6869: Workflow Create datacard node creates a loop when "Full save datacard" is enabled on backreference. | Existing fix for workflow loop reported in CP-6869 was further improved. CreateDataCardNode caused still loop if the created and workflow data cards had a two-way reference between them with full-save setting and the workflow was at the backreference end. The earlier fix took care of the case where the workflow was at the reference end. |
Release notes 2026.1.1.2
Bug fixes
| ID | Item | Release Notes |
|---|---|---|
| 584905 | CP-11145 AgentUI: Bug with reference multivalue attribute and EQL filter | Agent UI reference dropdown now correctly fetches possible reference values for all assigned templates. |
| 591509 | MXC00033: Self-Service reference field selection issue | Fixed an issue with reference field selection in Self-Service. See Self-Service release notes for details. |
Release notes AI Component 4.3.0
Note! This release note is only about a service release of our AI Component powering the Similarities & Classification features in Classic UI; it is not related to our Generative AI powered features or AI Core component that powers the latest Agentic AI features.
Bug fixes
| ID | Item | Release Notes |
|---|---|---|
| 581715 | CP-10961 Virtual Coach - If template name contains capital letter, health check API returns false | Fixed: Similarities & Classification (formerly Virtual Coach) — Internal health check could incorrectly return a failure state in certain infrastructure configurations. This has been resolved, and the component now operates correctly across all supported environment configurations. |
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