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IT Service Management

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  • Service Management
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    • Service Management

    • Identity Governance and Administration (IGA)

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    • Release Notes for M42 Professional, IGA, Conversational AI

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    • Services

Process: Incident Management
  • Process Overview: Incident Management
  • Use case: Creating incidents
  • Use case: Processing incidents
  • Use case: Resolving incidents

Process: Service Request Management
  • Process Overview: Service Request Management
  • Use case: Creating service requests
  • Use case: Approving service requests
  • Use case: Fulfilling service requests
  • Use case: Closing service requests

Process: Service Level Management
  • Process overview: Service level management
  • Use case: Defining service level agreements
  • Use case: Defining business hours
  • Use case: Managing service level agreements
  • Use case: Service level reporting

Process: Knowledge Management
  • Process Overview: Knowledge Management
  • Use case: Creating knowledge base articles
  • Use case: Searching and viewing knowledge base articles
  • Use case: Copying resolution texts to ticket
  • Use case: Reviewing knowledge base articles

Process: Change Enablement
  • Process Overview: Change Enablement

Process: Problem Management
  • Process Overview: Problem Management

Process: Configuration Management
  • Process Overview: Configuration Management

Process: IT Asset Management
  • Process Overview: IT Asset Management

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  4. List of ESS documentation
  5. Configure: ESA SAML Authentication
  6. Matrix42 IGA documentation for customers and partners
  7. Configure: ESA Entra ID SSO using OpenID Connect (OIDC)
  8. REST API Overview
  9. Efecte Service Management 2022.4.0 release notes

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